Return FAQs

How long does it take to process return?

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.


How to make return?

To start your return, please locate your order number. Once you have printed your return label, attach the label to your return package. If possible, use the same shipping materials that your order came in. Remove any previous labels and securely tape the new shipping label onto your package. Drop off your package at any facility designated by the carrier on your label


What if I no longer have the original packaging for the item I want to return?

While we prefer items to be returned in their original packaging, we understand that this might not always be possible. Please ensure the item is securely packaged to prevent damage during return transit.